Residential Support Administrator (Cover Role)

About the role

Freedas provides practical advice and emotional support to women and children affected by domestic abuse, while keeping the safe house running safely. The post holder supports residents and works with external agencies to ensure comprehensive client support. This is a cover role for a minimum of 4 months, with possible extension, and the post holder must be female.

Key responsibilities

• Provide practical and emotional support to women and children affected by domestic abuse, including initial phone assessments for non-residents and callers to the 24/7 helpline
• Promote domestic hygiene and encourage residents to keep their personal spaces clean when required
• Attend training workshops on the dynamics and effects of domestic abuse
• Raise resident awareness of house rules, security protocols, fire drills and safety procedures
• Clean and prepare rooms for new residents when needed, complete room condition reports and hold house meetings
• Complete weekly house inspections, room checks and alarm testing
• Maintain accurate client records on Freeda databases and respond promptly to emails, texts and calls
• Work with the Residential Support team to give consistent support to clients

Required profile

• Essential: knowledge of the issues of domestic abuse and its impact on adults and children
• Essential: excellent counselling and listening skills, resilience, advocacy for the rights of women and children, and ability to work with traumatised clients in crisis
• Essential: ability to work independently with little supervision, maintain professional boundaries and manage time and priorities
• Essential: excellent ICT skills, including Microsoft Office; fluent in another language desirable
• Desirable: Adult and Children Safeguarding training (SPB foundation level), IDVA qualification, training in supporting survivors of domestic abuse, trauma-informed training, social benefits knowledge, risk assessment, safeguarding partnerships, session planning and facilitation

What we offer

• Salary of £36,153 per year
• 5% employer contribution to the pension scheme after the probationary period