Bank Support Worker

About the role

Freeda offers services for women and their children affected by domestic abuse, including a 24/7 helpline, a safe house and outreach and child and young people services. The Bank Support Worker supports, empowers and safeguards female survivors and their children through advice, guidance and emotional support. The role covers flexible rota work, with a focus on evening and weekend shifts, so that support continues outside normal hours. The post holder must be female.

Key responsibilities

• Provide support in one-to-one meetings or by phone on the emergency 24/7 helpline
• Liaise with partner agencies such as police, education, IDVA, GPs, health visitors and social services
• Complete and review risk and needs assessments and create safety and support plans for clients
• Maintain accurate, confidential and up-to-date client records on the organisation's databases and systems
• Comply with data protection legislation, confidentiality and policies and procedures
• Take part in the induction of new staff and volunteers
• Ensure the safe house is only accessed by authorised individuals

Required profile

• 5 GCSEs/O'Levels including Maths and English (essential)
• Adult and children safeguarding training (SPB foundation level at minimum) (essential)
• Knowledge of the issues of domestic abuse and its impact on adults and children (essential)
• Ability to work with people of all ages, ethnicities, sexual orientations, races and disabilities (essential)
• Excellent listening skills, including active listening and motivational interviewing (essential)
• Excellent resilience, interpersonal and communication skills, and ability to work independently with little supervision (essential)
• Ability to work with clients in crisis who may have experienced trauma (essential)
• Ability to maintain professional boundaries and work within an anti-discrimination framework (essential)
• Excellent time management and organisational skills (essential)
• Fluent in another language (desirable)

Required skills

• Qualification or training in supporting survivors of domestic abuse (desirable)
• Trauma-informed training (desirable)
• Knowledge of social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration (desirable)
• Multi-agency safeguarding work and risk assessment for vulnerable adults and children (desirable)
• Microsoft Office Suite, including PowerPoint (essential)