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Skills
Experience
Dental Claim Specialist Team Leader
Ridgeview Support Service – Zimbabwe (USA Remote)
2024-01 - 2026-03
Led daily workflow as Dental Claims Specialist and Team Leader, overseeing operations and supporting a team of 3 staff members. Scheduled and coordinated dental appointments, ensuring accurate booking and clear communication with patients. Contacted insurance companies to resolve outstanding claim payments, reducing delays and supporting timely reimbursement. Managed pre-authorizations before patient visits to confirm coverage and lower claim denials. Posted insurance payments accurately to patient accounts, maintaining organized and compliant documentation.
Dental Claims Coordinator
Zimworx – Zimbabwe (USA Remote)
2020-01 - 2023-12
Interacted with patients to understand needs, answered questions about dental services, and provided clear information on treatments. Scheduled and booked dental appointments, coordinating dates based on patient preferences and provider availability. Verified dental insurance eligibility, coverage limits, and waiting periods to support accurate claims coordination. Maintained precise patient and claims records, ensuring efficient processing and compliance. Assisted with general administrative tasks and customer service inquiries to ensure smooth daily operations.
Languages
English
fluent
Last updated: 6 hours ago