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20 years of experience

Skills

Order-to-Cash (O2C) Distributor Training and Management 3PL / VMI Hub Peer Coaching and mentorship Oracle Salesforce (SFDC) SAP Peoplesoft Customer Service Logistics Management Account Management Process Improvement Cross‑functional Collaboration APAC Regional Operations CRM Integration

Experience

Senior Customer Service Specialist

10x Genomics Inc.

2021-04 -

Managed end‑to‑end order processing, inquiry resolution and account setup for APAC distributors, Japan dealers and Singapore direct customers, leveraging Salesforce and Oracle ERP systems. Coordinated international shipping and logistics across the region, ensuring compliant and timely delivery of dry ice‑packed products. Designed and delivered targeted training programs for regional distributors to align with 10x Genomics service standards and ordering procedures. Standardised regional SOPs and desk processes, improving operational efficiency and customer satisfaction. Coached and mentored two junior staff members, fostering skill development and team performance.

Languages

English

fluent

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Last updated: 17 hours ago