Candidate profile

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4 years of experience

Skills

Aviation Catering Dispatch Safety & Compliance Quality Assurance Operations & Logistics Monitoring Inventory Optimization Customer Service Upselling Leadership Management Team Coordination Logistics Coordination Workforce Scheduling Cost‑saving Initiatives

Experience

Operations Assistant Staff

Casino Air Caterers & Flight Services (CAFS)

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Led flight catering and dispatch operations for major airlines such as IndiGo, Qatar Airways and Etihad, achieving 100 % on‑time performance. Supervised end‑to‑end catering for VVIP and chartered flights, handling special meal requests and strict confidentiality. Directed cross‑functional teams across kitchens, transport and ramp, reducing turnaround time by 20 %. Ensured full compliance with HACCP, ISO and aviation safety regulations while maintaining accurate inventories. Managed shift scheduling for 20+ staff, improving productivity and cutting waste by 15 %.

Event Manager

Tam Perfumes Factory

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Managed complete catering events from client consultation through on‑site execution and post‑event evaluation. Built strong client relationships and coordinated vendor partnerships to deliver events within budget. Supervised catering staff, handled scheduling and introduced training programs to maintain service quality. Optimised inventory and introduced sustainable sourcing, reducing waste and improving operational efficiency. Fostered high‑performing teams through collaboration and accountability in fast‑paced environments.

Counter In Charge

Nesto Group WLL

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Processed customer orders and payments with high accuracy, ensuring smooth transaction flow and financial accountability. Prepared food and beverages according to quality, presentation and health standards. Maintained strict hygiene and safety protocols in line with food safety regulations. Resolved customer concerns professionally, delivering exceptional service and encouraging repeat business. Supported daily sales targets through upselling, inventory management and efficient operations.

Sales Assistant

Wagan Mart WLL

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Assisted customers with product selection, providing expert recommendations to enhance the shopping experience. Organized merchandise displays to ensure product visibility and stock availability. Monitored inventory levels and coordinated replenishment to minimise out‑of‑stock situations. Handled cash transactions and supported store operations while consistently delivering excellent customer service.

Languages

English

fluent

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